This article explains how to edit unshipped orders through the Merchant Admin Portal. Our automated order editing system helps you quickly update customer details, shipping information, and tax data before an order moves to fulfillment.
Things to keep in mind
Only unshipped orders are eligible for editing.
Always make matching edits in Shopify to keep your customer records and fulfillment data aligned.
The Edit Order button automatically disables when an update is no longer possible.
Beta release: The feature is enabled for selected merchants only. Merchants must ship all inventory from non-bonded warehouses and integrate their storefront (e.g., Shopify) via Pipe17 to qualify.
How order editing works
Order edits update information within the Portless fulfillment system. These updates do not sync back to your Shopify Admin. This ensures accuracy in fulfillment while giving you full control over your Shopify store’s data.
If you make an edit in the Portless Portal, you must also manually update the same information in Shopify. We do not overwrite order details inside your Shopify store.
Order edit steps
Follow these steps to modify an unshipped order:
Log in to your Merchant Admin Portal.
Go to the Orders tab and search for the order you want to edit.
Open the order and click Edit Order. If the button is grayed out, the order is no longer eligible for changes.
Make your updates. You can edit:
Customer information - customer name or email address
Contact info - phone number
Destination - street address, city, postal code
Tax information - tax ID
Click Submit Request.
After submitting, the order briefly displays a Pending status while the system syncs with fulfillment partners.
Within five minutes, you receive a confirmation:
Approved - Your changes are confirmed and updated across our fulfillment systems.
Denied - The update could not be made, usually because the order has already shipped.