This article explains how to edit unshipped orders through the Merchant Admin Portal. Our automated order editing system helps you quickly update customer details, shipping information, and tax data before an order moves to fulfillment.
How order editing works
Order edits update information within the Portless fulfillment system. These updates do not sync back to your Shopify Admin. This ensures accuracy in fulfillment while giving you full control over your Shopify store’s data.
If you make an edit in the Portless Portal, you must also manually update the same information in Shopify. We do not overwrite order details inside your Shopify store.
Determine eligibility
Whether you can edit directly in the portal, or need to go through the Portless Support Team, comes down to two things: your integration and your warehouse type.
Merchants integrated through Pipe17 and shipping from non-bonded warehouses can use the Edit Order button in the Merchant Admin Portal directly.
Merchants on OFG, or shipping from a bonded warehouse, work through the Portless Support Team instead.
Not sure which integration you're on? See How to tell if you're using Pipe17 or OFG. Not sure which warehouse is fulfilling a given order? See Routing and reassigning orders between fulfillment locations.
Note: Only unshipped orders can be modified. Check the order's status first; see Reviewing order status when requesting changes for how
What you can change
Order editing covers four categories of information. Each maps to a different part of the order, so what you're able to fix depends on what actually needs correcting.
Customer information - The customer's name or email address.
Contact info - The phone number tied to the order.
Destination - The street address, city, or postal code.
Tax information - The tax ID on file.
The exact steps for making these changes differ depending on whether you're integrated through Pipe17 or OFG, and whether the order ships from a bonded or non-bonded warehouse. See Editing shipping details on an order for the full walkthrough for your setup.
Tip: Looking to swap the product itself, a SKU, size, or colour? See Editing SKUs on an order for how that works.
Edit order
Follow these steps to submit an edit request in the Merchant Admin Portal.
Note: Before editing an order, check if your Shopify store has already tagged it with portless_accepted or portless_shopify. If these tags are present, you must contact the Portless Customer Support Team to ensure your edit request is processed.
Log in to your Merchant Admin Portal.
Go to the Orders tab and search for the order you want to edit.
Open the order and click Edit Order. If the button is grayed out, the order is no longer eligible for changes.
Make your updates and click Submit Request.
After submitting, the order briefly displays a Pending status while the system syncs with fulfillment partners.
Within five minutes, you should receive a confirmation:
Approved - Your changes are confirmed and updated across our fulfillment systems.
Denied - The update could not be made, usually because the order has already shipped.
Need to cancel instead?
If the order needs to go away entirely rather than be corrected, that's a separate flow. See Cancelling Orders Through the Merchant Admin Portal.