Welcome to Portless! We are here to ensure your shipping and fulfillment experience is seamless. Whether you need a quick answer from our documentation or personalized assistance from a support agent, this guide outlines the best ways to get the help you need.
Find quick answers in the Help Center
Before reaching out to our team, we recommend visiting the Portless Help Center. Most common questions regarding integration, billing, and shipping already have detailed, step-by-step guides available.
Search for answers: Use the search bar to find specific topics or keywords.
Browse by category: Navigate through organized sections to learn about different Portless features.
By using the Help Center, you can often resolve your issues immediately without waiting for a response from an agent.
Things to keep in mind
We are currently upgrading our systems to improve your experience.
Our official Live Chat functionality launches on Monday, March 16th, at 9:00 AM EST.
Our human support team is currently standing by and ready to assist you via email and tickets.
Submit a support ticket
If you cannot find your answer in the Help Center, you can contact our support team directly using one of two methods:
Email our team
Send an email to [email protected] with your account details and a description of your issue.
Use the Merchant Portal
Log in to your Merchant Admin Portal.
Click the chat bubble icon located in the lower-right corner of your screen.
Click on Send us a message and type your message into the composer. (Note: While this looks like a chat interface, it creates an email ticket for our team).
Send your message, and an agent will typically respond within one or two hours.
Manage your existing tickets
You can track the progress of your inquiries directly through your portal to ensure nothing falls through the cracks.
Navigate to the Tickets section in the Portal chat bubble.
Select Go to ticket portal.
Review your ticket IDs and their current status in the new browser window.
Use the search box to find a specific request.
Apply filters based on the creation date, ticket type, or status to organize your view.