You can track the progress of your orders through the Merchant Admin Portal. The portal provides both first-mile and last-mile tracking links so you can monitor shipping updates and share the right details with your customers.
Things to keep in mind
Last-mile (LM) tracking updates typically become available 24 to 48 hours after shipping.
First-mile (FM) tracking provides the most accurate status. However, do not share FM tracking with customers, as it may show the order’s origin (e.g., China or Vietnam).
For bonded shipments, please allow 2–3 days for order processing (provided stock is available in the bonded warehouse), plus an additional 2 days for the last-mile tracking number to generate.
Tracking in Shopify
Your Shopify store updates automatically as soon as an order ships. The last-mile tracking number is posted directly on the order page in Shopify, so you can often find tracking information there without opening the Merchant Admin Portal.
If you need more detail, such as first-mile tracking or shipping updates before the last-mile number is available, use the Merchant Admin Portal steps below.
Also, sometimes sync delays mean a tracking number won't show up in Shopify right away, even if the order has already shipped. If this happens, please check the Merchant Admin Portal instead.
Search for an order
Log in to the Merchant Admin Portal.
Go to the Orders tab and enter the order number in the search bar.
For orders placed on or after September 3, 2025, use the Shopify Order ID.
For orders placed before that date, use the Portless ID.
You may also search by customer name if the order number isn't returning results.
View the tracking information
1. Go to the Delivery section of the order.
2. Click the FM tracking link to view shipping updates on 17TRACK.
3. Click the LM tracking link to view local tracking once available.