To help you save time, avoid late fees, and maintain uninterrupted service, Portless now offers an Autopay feature that automatically processes invoice payments on the due date. This article answers frequently asked questions about how Autopay works, how to enable it, and what happens if payments are missed.
Note: We’ll do our best to notify you about any late payments. However, it’s your responsibility to stay updated on your account status, and missing a notice doesn’t exempt the account from payment.
What is the benefit of using Autopay?
With Autopay turned on, your invoices are paid automatically on their due date, so you don’t have to remember to pay them yourself. This means:
No late fees or service interruptions
Improved cash flow management
Streamlined operations with no manual invoice processing
Account protection from potential suspension
Who is required to use Autopay?
Autopay is required if either of these applies to your account:
You spend less than $10,000 a month on average.
Your payments are consistently late, regardless of volume.
How do I enable Autopay?
You turn on Autopay by saving your payment details the next time you pay an invoice. It only takes a minute:
Log in to the Portless merchant portal and go to the Billing section.
Find an open invoice and click Pay. This opens the Stripe invoice payment page.
Choose your payment method and enter your details.
Check the box Save payment details for future purchases. This box appears whichever payment method you choose.
Complete the payment.
What payment methods are supported for Autopay?
Supported payment types depend on your location:
U.S. Merchants: Credit Card and ACH
EU, UK, APC Merchants: Credit Card only
What happens if I miss a payment and don’t use Autopay?
If an invoice is more than 10 days past due:
Your account will be temporarily suspended. We’ll pause all new shipments and order processing until the balance is paid.
Late fees will start to apply, and they’ll increase the longer the invoice stays unpaid.
Once you pay your balance, your account is restored right away. We’ll prioritize your shipments so they’re fulfilled quickly, usually within one business day.
View payment table
Invoice Due Date | A payment due notice is sent |
Day 1 post-due | A late payment warning is relayed |
Day 3 post-due | A payment reminder is emailed |
Day 7 post-due | A suspension warning is issued |
Day 10 post-due | The account is suspended if no payment is received, and no orders will be fulfilled until the balance is settled. |
Note: Accounts with repeated late payments may be moved to mandatory Autopay or prepay status depending on risk.