Keeping your Declared Values or Cost of Goods (COGs) accurate ensures smooth customs clearance and correct duty or tax assessment. The Merchant Admin Portal lets you update this information quickly so your shipments move without delays.
Things to keep in mind
Every SKU must have an up-to-date Declared Value. It is essential for successful customs clearance, and it is your responsibility to maintain.
The Price Per Item field from Shopify or other platforms no longer feeds into the Declared Value. You must now enter the value directly in the new field on your Portless Portal Product SKU page.
Note: Effective December 10 2025, Portless will not ship any SKU without an accurate Declared Value. Orders containing these SKUs will be placed on hold until updated.
Determine your Declared Value
The correct Declared Value depends on where you ship:
Shipments to the United States: the Declared Value equals your Cost of Goods (COGS).
Shipments outside the US: the Declared Value is the Retail value.
Shipping to multiple regions including the US (for example, US, UK, and Australia): we recommend entering the US Declared Value (COGS) in the Portal.
Packaging and gifts:
Outer packaging used for shipping: Declared Value is optional.
Gifts included with the product: Declared Value is required.
Update a Declared Value in the Merchant Admin Portal
Step 1 - Access the product details
Log in to the Merchant Admin Portal.
From the left sidebar, click Products.
Enter the SKU you want to update in the search bar.
Select the SKU from the results to open its product details page.
Step 2 - Edit the declared value
Go to the Customs & Duties section.
Click the pencil icon.
Update the Declared Value field.
Click Save to apply the changes.
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Need more help?
For help reviewing or confirming your product data, contact your Customer Success Manager at [email protected]. If you need help with bulk updating (e.g., you need to update 50 or more SKUs), reach out to Portless Support at [email protected].