Introduction
To ensure a smooth and successful delivery experience for India-bound orders, it’s important to comply with specific shipping requirements mandated by Indian customs and local regulations. These requirements may include providing valid recipient information, government-issued identification, and other supporting documents. From time to time, the Portless Customer Support Team may reach out to request these details to prevent any delays or issues with your shipment. Responding promptly to these requests helps us ensure your order reaches its destination without unnecessary interruptions.
Requirements
- Recipient's contact information, such as mobile phone or email address
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KYC. It is required for customs clearance in India. Recipients must provide one of the following with both front (photo & DOB) and back (address):
- Aadhaar Card
- Voters ID
- PAN Card
- Passport
- KYC is collected by our India team via WhatsApp, phone, or email.
- Option 1: Customers can email KYC to kyc@morninglobal.com or contact support at cs.mgin@morninglobal.com.
- Option 2: Send the KYC to us promptly, and we’ll forward it.