Introduction
Delivered not received refers to cases where a shipment is marked as delivered by the carrier, but the customer reports that they did not receive the package. This can happen for various reasons, such as misdelivery, premature delivery scans, or packages being left in unexpected locations. This guide will walk you through the common causes and the steps you can take to investigate and resolve the issue.
Handling
- Note that if an order is tagged as delivered on the tracking, Portless will not absorb the cost. You may still process the refund or create a new order for your customer.
- Ask your customer to check with their neighbors or family members if someone accepted the delivery on their behalf.
- In other cases, your customer may reach out to their apartment manager or resident manager.
- You may need to advise your customer to contact the last-mile carrier, or you can contact the last-mile carrier on your customer’s behalf.
Other related resources:
- Check out Proof of Delivery Requests