Introduction
This guide is designed to ensure a smooth and secure transition by walking merchants through essential actions such as finalizing shipments, resolving outstanding balances, retrieving important data, and confirming account closure.
Steps
- Send an email to the Portless CS Team (support@portless.com) with the following details:
- Complete shipping address where you want your remaining inventory to be sent
- Shipping Method:
- Priority Air (3 to 6 days)
- Standard Air (8 to 12 days)
- Boat (up to 30 days)
- Insurance: Y or N (if yes, please provide us with the price per unit)
-
Duty: DDP or DDU?
-
DDP - You pay for any duty tax in advance, so the recipient does not. You will be billed for the duty tax amount.
-
DDU - The recipient pays for the duty tax upon receipt of the goods. They will be billed for the duty tax amount.
-
- As soon as we receive your offboarding request, we will ask for a list of your final inventory count from the Fulfillment Center (FC).
- The team will also connect with the Finance Team to see if you still have to settle outstanding invoices.
- Once everything is good to go, we will ask FC to prepare your goods for shipment.
- If you prefer to have your freight forwarder to pick up the goods, please provide us with their contact information. We will share it with FC, who will then settle the pick-up arrangements with your freight forwarder.