Introduction

Understanding each phase of the wholesale order workflow is essential for maintaining smooth operations and fostering strong business-to-business relationships. This article provides a comprehensive guide to navigating and optimizing the wholesale ordering process for your organization.

Wholesale Order Creation Request

• Fill out the Portless | Wholesale Form. 
• You'll receive email updates from the Portless Support Team regarding the following:
  • Acknowledgment of your request
  • Availability of the last-mile tracking numbers
  • Delivery Confirmation

Quote Requests

• Fill out the Portless | Wholesale Form. 
• You'll receive an email from the Portless Support Team acknowledging your request.
• Allow 24 to 48 hours response time for quote requests. 
• We will share with you the quote as soon as the Fulfillment Center provides it. 
• If you opt-in for wholesale order insurance, please include the price per unit as it's needed in the computation.

Important Notes

• All wholesale orders require the recipient's phone number.
• Should you have a wholesale order POC, provide us with his/her email address so we can direct all wholesale order-related correspondence to it. 
• Please note that boat shipments do not have First Mile Tracking and information will be available when the boat has arrived at the destination port (which may be up to 15 days).

Shipment and Delivery Issues

In case of unsuccessful delivery of a wholesale order (e.g., lost in transit) or other order issues (e.g., received damaged order), send an email to support@portless.com.