Currently, Portless does not provide any return options directly through our platform. If the situation indeed calls for it, we typically recommend ZigZag, which specializes in handling returns. However, it's important to note that ZigZag is particularly well-suited for retailers with a high volume of monthly returns and may not be the best fit for every situation.
If you are dealing with a smaller volume of returns, we suggest exploring alternative returns providers that can better accommodate lower return volumes. Another option is to allow customers to retain the product while seeking a different resolution, or you might consider managing returns yourself by accepting them at your own warehouse. Each of these alternatives has its own set of benefits and considerations, so choose the approach that best aligns with your needs and operational capacity.