Introduction
As a merchant, managing orders efficiently is key to maintaining customer satisfaction and streamlining operations. One crucial aspect of this process is understanding the time frames within which order modifications can still be made. Knowing these time frames helps prevent disputes, improve customer service, and ensure smoother operations. Here’s a comprehensive guide to help you navigate order modification periods effectively.
Cutoff Times
| WAREHOUSE TYPE | EST (DST) | ET (Non-DST) | China Time |
|---|---|---|---|
| Bonded | 9:00 AM to 9:00 PM | 8:00 AM to 8:00 PM | 8:00 PM to 8:00 AM |
| Non-Bonded | 7:00 PM | 6:00 PM | 6:00 AM |
NOTE:
-
Order changes can be made between 9 am to 7 pm EST (DST) / 8am to 6 pm (non-DST) as long as the order has not been shipped.
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For Bonded Warehouse orders, the last-mile tracking number would take about 2 days to show up. During weekends, there will be no operations
Sample Scenarios
- If your customer placed an order at midnight and reached out to you at 1 AM EST to update their shipping address, you may contact the Portless Support Team and request for the address to be updated until 9 AM EST.
- If your customer placed an order on Sep 1st at 10 AM EST and reached out to you on Sep 2nd at 10 PM EST to change their delivery address, the request will be denied as it has passed the allowable window.
Order Modifications
- Change shipping address
- Order cancelation
- Add/Edit/Remove items