Reviewing Submitted Tickets/Requests
To review your submitted tickets, click on your profile dropdown and select Requests from the options.
From here, you can see the tickets you submitted and their status.
NOTE: Newly submitted tickets may take 2 to 3 minutes to show in the Requests list
To view all the tickets under your store/company, go to the Organizational Requests tab.
Ticket Status: Solved
If the Portless Team resolves the ticket, the status will change from Open to Solved.
NOTE: If you still have follow-up questions, you can re-open the ticket by clicking the Add to Conversation button. By default, Zendesk automatically closes a ticket 4 days (96 hours) after it has been marked as Solved, provided there has been no further activity on the ticket.
Ticket Status: In Progress
If the Portless Team needs to consult a different department (Fulfillment Center, Account Management Team, etc.), the ticket status will change from Open to In Progress.
Ticket Status: Awaiting Your Reply
If the Portless Team needs more information from you to resolve the ticket, the ticket status will change from Open to Awaiting Your Reply.
Searching for Articles
Search Box
Type in the keywords on the search box and select from the suggestions or search results.
Categories
You can also utilize the categories available on the landing page. Each category has sub-sections that contain all related articles to the main category.