Introduction

Submitting a ticket is an essential process for reporting issues, requesting support, or seeking help from the Portless Team. It involves providing detailed information about the problem or inquiry so that we can address it efficiently. Properly submitting a ticket ensures timely resolution and effective communication. To submit a ticket, follow these steps:

Login to the Portless Help Center and click the Submit a Request button.

Next:

1. Fill out the Subject field.
2. Select a Topic from the dropdown.
3. Provide a brief description of the issue/inquiry.
4. Add files if necessary.
5. Click the Submit button.

For order-related inquiries, additional information is required such as the sub-topic, order number, and your customer’s name.

Once a ticket is successfully submitted, a confirmation message will appear on the upper right corner of the page along with a summary of the information you submitted.