By default, Portless invoices are paid by bank transfer. If you'd like more flexibility, you can opt in to alternative payment methods. This article explains how the Manual Handling Fee works, how to opt in or out, and how to check your current settings.
Things to keep in mind
Accounts with alternative payment methods turned on are charged a 3.5% Alternative Payment Method (Manual Handling Fee) on every invoice.
The fee applies to every invoice while alternative payment methods are active, even if you pay a specific invoice by bank transfer.
Opting in or out doesn't affect invoices that have already been issued.
Only users with the Owner, Admin, or Finance role can opt in.
How the Manual Handling Fee works
When you opt in to alternative payment methods, a Manual Handling Fee of 3.5% is added as a separate line item on each invoice. The fee is tied to your account setting, not to how you pay a specific invoice. As long as alternative payment methods are active on your account, the fee appears on every invoice.
Example invoice
Description | Amount |
Fulfillment charges | $4,200.00 |
Alternative Payment Method (Manual Handling Fee) | $147.00 |
Total | $4,347.00 |
Opt in to alternative payment methods
Log in to your Portless Merchant Portal.
Go to Billing > Payment Settings.
Review the Manual Handling Fee disclosure and accept it to continue.
Add your preferred payment method.
Check your payment method settings
To see whether alternative payment methods are active on your account:
Log in to your Portless Merchant Portal.
Go to Billing > Payment Settings.
Stop using alternative payment methods
To opt out, contact the Portless Customer Support Team or your Customer Success Manager. Our Finance Team will process the change.