To ensure that every customer orders are delivered without issues (for example, failed deliveries, carrier exceptions, address verification), Portless requires a valid phone number from Shopify. This applies to both Shopify Standard and Shopify Plus plans.
Collecting a customer’s phone number helps ensure that orders can be shipped in a timely manner and allows the carrier to contact the customer regarding delivery and other order-related concerns.
Note: Orders received without a customer phone number may be placed on hold by the Fulfillment Center until the missing information is provided.
Before you start
You need admin access to your Shopify store.
Plan to place one test order after you make the change so you can confirm the field is enforced.
Require phone number field
Log in to your Shopify admin.
Go to Settings, then Checkout.
Find the Customer information section.
Configure the checkout to collect the customer's phone number by selecting Phone number or email under Customer contact method and then select Shipping address phone number as Required.
Click Save.
Shopify Plus: if your store uses checkout customization, confirm the customization does not remove, hide, or bypass the phone number requirement.