Understanding each phase of the wholesale order workflow is essential for maintaining smooth operations and fostering strong business-to-business relationships. This article provides a comprehensive guide to navigating and optimizing the wholesale ordering process for your organization.
Things to keep in mind
Should you have a wholesale order POC, provide us with his/her email address so we can direct all wholesale order-related correspondence to it.
Please note that boat shipments do not have First Mile Tracking, and information will be available when the boat has arrived at the destination port (which may be up to 15 days).
All wholesale shipments sent through the China non-bonded warehouse are required to be sent via DDP. Don't forget to add the declared value. Since we no longer offer DDU services, you are welcome to arrange for your own freight forwarder to handle the pickup. DDU services are still being offered to wholesale shipments sent through our Vietnam bonded warehouse.
If you request a shipping quote, confirm your order within six calendar days of receiving the quote. Otherwise, we’ll release the inventory we reserved for it. See Quote Requests below for details.
Wholesale Order Creation Request
Fill out the Portless | Wholesale Form.
You'll receive email updates from the Portless Support Team regarding the following:
Acknowledgment of your request
Availability of the last-mile tracking numbers
Delivery Confirmation
Quote Requests
Fill out the Portless | Wholesale Form.
You'll receive an email from the Portless Support Team acknowledging your request.
Allow a 24- to 48-hour response time for quote requests.
We will share the quote with you as soon as the Fulfillment Center provides it.
If you opt for wholesale order insurance, please include the price per unit as it's needed in the computation.
When we receive your quote request, we create placeholder orders to reserve inventory for the SKUs in your wholesale order. Those SKUs won’t be allocated to your regular retail orders while your quote is pending.
After we send your quote, please confirm whether you’d like to proceed. If we don’t hear back within three calendar days, we’ll send you a follow-up email.
If we don’t receive a response within three calendar days of the follow-up email, we’ll release the placeholder order(s). The reserved SKUs then become available for your retail orders again.
⚠️ Please note: The quote provided by our Wholesale Team covers shipping costs only and does not include any applicable taxes or duties.
⏱️ Confirmation deadline: You have six calendar days from the date we send your quote to confirm your wholesale order. After that, we’ll release the placeholder order(s) and the inventory.
Required Information
All wholesale orders require the recipient's phone number.
The manufacturer information (name and address) should be provided, too.
Shipment and delivery issues
In case of unsuccessful delivery of a wholesale order (e.g., lost in transit) or other order issues (e.g., received a damaged order), you may reach out to the Portless Customer Support Team through any of the following:
Send an email to [email protected].
Submit a ticket via the Portless Help Center.